I developed an interactive Excel dashboard to categorize service contracts by Business Criticality and Management Complexity, improving operational efficiency and enabling site managers to prioritize oversight of high-impact contracts.

I developed detailed process mapping of all warehouse and inventory management activities to identify key system and user pain points. My team and I then identified key areas of opportunity to increase process efficiency.

I liaised with 5+ cross-functional workstreams to ensure third-party supplier readiness during the client’s multi-billion dollar acquisition of another financial institution.

I led the development of the client's updated pharmacy transport process by identifing current state gaps to provide future state recommended actions to leadership, resulting in an all-new business process to manage pharmaceutical transport.

I led a team of 2 people to design and develop learning materials for a mandatory employee training course for the client's Facilities and Real Estate department department. The design was well-received by both client leadership and receipients of the course.

I collaborated with SMEs and business leadership across 3 departments and 5 international warehouses to deliver Change Management to over 200+ users in a company-wide SAP transformation.

I supported the end-to-end development and implementation of a market data solution that provided standardization and automation for the client's Finance, Commodity Trading, and Refinery Optimization teams by coordinating user and system requirements with client stakeholders, leadership, and vendors.