I designed and developed an interactive dashboard enabling site managers to evaluate and prioritize service contracts by business criticality and management complexity, improving operational efficiency and oversight of high-impact services.

I mapped end-to-end current and future-state warehouse and inventory management activities, identifying user and system pain points and co-creating new processes to improve efficiency and delivery.

I supported ecosystem readiness by aligning 5+ cross-functional teams and third-party suppliers to ensure uninterrupted service delivery during a multi-billion-dollar financial institution acquisition.

I led the redesign of the client's pharmacy transport process, identifying system gaps and defining recommended actions that informed a new pharmaceutical transport experience.

I led the design of a learning service that supported Facilities and Real Estate operations, translating organizational requirements into an engaging, user-centered training experience adopted across the department.

I developed a user-centered change management program for a company-wide SAP transformation, identifying pain points in how employees interacted with the system and providing targeted support across departments and international warehouses.

I designed and implemented a market data platform that standardized and automated information workflows across the client's commodity trading service, coordinating user journeys and system requirements with each stakeholder.